What you need to know
We understand that this year hasn't been quite as you'd expected and things may still feel a little strange. You can rest assured that we're working with all our partners to deliver a safe and welcoming Christmas event that everyone can enjoy. We've put together a list of frequently asked questions below, to give you a little more information and peace of mind when booking your tickets.
Please review the below FAQs for more information.
- Purchased tickets and booking fees cannot be refunded under any circumstances other than event cancellation.
- Please make sure to keep your ticket purchase confirmation email and only print it if absolutely necessary.
- Anyone aged 16 and under must be accompanied by an adult at all times..
- Proof of age may be requested at the point of entry and at the bars.
- The twilight trail may refuse admission or eject a ticket holder for unreasonable or dangerous behaviour.
- Ticket holders may be subject to being searched on entry.
- No animals (except guide dogs) are permitted into the festival site.
- No glass (bottles, jars etc) will be allowed into the festival site.
- Cold food will be permitted on site.
- Strictly no outside alcohol will be allowed into the festival site.
- Portable chairs are not allowed on site unless pre-arranged. If you need to bring a portable chair with you for your access requirements.
- Ticket holders consent to inclusion in official photographic, visual and audio promotion / recording of the trail.
- Weapons, fireworks, smoke canisters, and other similar articles are not permitted within the festival site.
- We operate a zero-tolerance drug policy. Anyone found using or possessing illegal drugs will be ejected from the site and refused re-admission.
- We have a zero tolerance policy to harassment and abuse of any kind. If you experience or witness harassment or abuse at the festival, please report it to a steward or member of security.
- Final rules to be agreed in conjunction with the licensing committee, police and event organisers.
Ticket prices start at £8 (adults) and from £7 (concessions). Family tickets start from £26 (based on 2 adults and 2 children) with additional family tickets from £7.50. Under 2s go free. Under 16s must be accompanied by an adult. Carers/helpers are entitled to a free ticket if they are accompanying the person they care for.
Please note we are using dynamic pricing which means prices may go up or down slightly, according to demand. If you are looking for cheaper tickets, try booking for Tuesdays, Wednesdays or Thursdays as they tend to be quieter, especially before 5pm and after 7pm.
Family tickets are automatically applied, so you just need to select 2 adult tickets and 2/3/4 children and the discount will be automatically applied at checkout.
Yes, the trail is fully accessible, however as it has been built around the natural landscape of Forbury Gardens and the Abbey Ruins, there may be some uneven terrain. Where this is the case, alternative routes will be provided. If you have specific access needs, please email firstname.lastname@example.org and we’ll do our best to help.
We are also hosting a special Accessible Evening on Monday 21 December, where we will be dimming the lighting, reducing the sound and limiting the number of tickets released per session, to make the trail as sensory-friendly as possible.
Yes, parking is available at the Oracle and Queens Road carparks, which are both 5-10 minutes’ walk from the start of the Twilight Trail.
Please note that there is no parking on site. Pick up and drop off is not permitted, this is to ensure that we respect access needs of local residents.
If the Twilight Trail has to be cancelled due to Covid-19 restrictions, you will be offered an alternative date or full refund of the ticket value. Please visit here for more information. Unfortunately purchased tickets and booking fees cannot be refunded under any other circumstances.
Please do not come if you are displaying symptoms of Covid-19. Please contact us to let us know that you are unable to make your session and we will do everything we can to rebook you into another slot. If your self-isolation period takes you beyond the run of the event, then we will aim to refund your ticket withing 14 working days of your request. Please click here for all of our ticketing terms and conditions.
Currently the Twilight Trail is due to open to the public from 8 December, so we are still planning for this and will continue to monitor the situation closely. We will update ticket holders if any event changes are required.
We have taken every measure to make the trail as safe as possible given current Covid-19 guidelines. Please visit the Covid-19 section for more information.
Your safety is our priority
We are committed to delivering a safe and responsible Christmas event in Reading for everyone to enjoy, so we are working closely with our lighting installation delivery partner to make sure all services provided fully adhere to the Covid-19 guidelines in place at the time of the event. We will also be undertaking a specific Covid-19 risk assessment and will work closely with Reading Borough Council to ensure visitors can attend safely.
We will keep up to date with Covid-19 guidelines and will comply with any new restrictions on outdoor events. In addition, we have the following measures in place to protect visitors:
- The full Twilight Trail has been designed as an outdoor experience to limit risk
- We are only issuing pre-bookable tickets to restrict numbers in the trail at any one time
- Track and trace will be in operation through Reading Arts
- We are issuing dedicated timeslots, so we have full control of numbers to support social distancing measures
- Hand sanitising stations will be available at the entrance of the trail, as well as at any interactive element of the trail where you are able to touch an object (e.g. tap box/light launcher)
- Additional cleaning throughout the route will be completed on a daily basis
- Event wardens and security staff will be on site to provide information and help manage social distancing and queuing